Support Policy

At Guru Pharma, customer satisfaction is our top priority. Our Support Policy outlines how we assist you with inquiries, complaints, or product-related issues to ensure a smooth and positive experience.

1. Support Availability

Our customer support team is available to help you with any questions or concerns.
Support Hours:
🕒 Monday to Saturday: 10:00 AM – 6:00 PM
📅 Sunday and public holidays: Closed

You can reach us via:
📧 Email: info@gurupharma.in
📞 Phone/WhatsApp: +91 9870094237

2. Areas of Support

We provide assistance for:

Product information and usage guidance

Order placement and tracking

Returns, refunds, and replacements

Payment or billing issues

General feedback and suggestions

Please note that our support team does not provide medical advice. For health concerns, consult a qualified healthcare professional.

3. Response Time

Email Support: Responses within 24–48 business hours

Phone/Chat Support: Immediate assistance during working hours

Escalations: Complex cases may take 3–5 business days for full resolution

4. Customer Responsibilities

To ensure fast and efficient service:

Provide accurate details such as order number, product name, and issue description.

Keep communication respectful and professional.

Follow the instructions provided by our support team for returns or troubleshooting.

5. Feedback & Improvement

We value your feedback to help us serve you better.
If you have suggestions or complaints about our services, please write to [Insert Feedback Email]. All feedback is reviewed by our management team to improve customer experience.

6. Escalation Policy

If your issue remains unresolved, you can escalate it by emailing [Insert Escalation Email] with the subject line: “Escalation – [Order Number]”. Our senior support representative will address your concern within 48 hours.

7. Policy Updates

Guru Pharma reserves the right to update or modify this Support Policy at any time. Updates will be posted on this page with the revised date.