At Guru Pharma, we value your trust and satisfaction. We take great care to ensure that our Ayurvedic and herbal products meet the highest quality standards. However, if you are not completely satisfied with your purchase, our Return & Refund Policy is designed to make your experience smooth and fair.

1. Eligibility for Returns

You may request a return or replacement if:

You received a damaged, defective, or incorrect product.

The product is unused, unopened, and in its original packaging.

The request is made within 7 days of delivery.

Please note: Products once opened or used cannot be returned due to hygiene and product safety concerns.

2. Non-Returnable Items

We do not accept returns for:

Opened or used products.

Items purchased during special promotions or clearance sales.

Products damaged due to customer misuse, negligence, or improper storage.

3. Return Process

To initiate a return, please contact our support team at [Insert Email Address] with your order number, product details, and reason for return.
Once approved:

Our team will guide you through the return process.

You may need to ship the product back to our address at your own cost (unless the return is due to our error).

4. Refunds

After receiving and inspecting the returned product:

Approved refunds will be processed within 5–7 business days.

Refunds will be issued to your original payment method.

Shipping and handling charges are non-refundable unless the return is due to a product defect or error on our part.

5. Replacements

If applicable, replacement products will be shipped once we receive the returned item and confirm eligibility. Replacement is subject to product availability.

6. Cancellations

Orders can be cancelled before shipment. Once the order is dispatched, cancellations will not be accepted.
To cancel your order, please contact us promptly at [Insert Email Address] or call [Insert Phone Number].

7. Contact Us

For return, refund, or replacement assistance, please reach out to:
📧 info@gurupharma.in
📞 +91 92654 38484
📍 Junagadh